Most recent update: May 29, 2018
Thank you for browsing on our website!
Homair Vacances places great importance on the trust you place in us when you browse on our website and reserve a mobile home holiday. We carefully monitor the protection of your personal data and compliance with the regulations on privacy and the processing of personal data.
Personal data: Any information directly or indirectly identifying a natural person (e.g. name, registration number, phone number, photograph, date of birth, municipality of residence, fingerprint ...).
Receiving party: Person authorised to obtain the communication of data recorded in a file or a treatment as a result of their responsibilities.
Data controller: The data controller is, unless expressly designated by law or regulation relating to such processing, the person, the public authority, the service or the body that determines its purposes and means. In practice and in general, it is the legal person embodied by its legal representative.
(Source: CNIL - https://www.cnil.fr/fr/glossaire)
The Homair Vacances Company has appointed a Personal Data Protection Officer (DPO) whose contact is shown here: [email protected]
We collect three general categories of information
When creating your Homair Vacances Account, we ask you to provide us with certain information such as your first name, last name, title, e-mail address, postal address, telephone number and date of birth.
In order to use certain features of the https://www.homair.com website (such as booking), we may ask you to provide additional information, for example first name, last name and date of birth of the participants in your stay or your license plate.
Communications with Homair Vacances
When you contact Homair Vacances, we collect information about your communications and any information you choose to transmit.
Why do we collect this data?
To comply with our legal obligations and to be able to provide you with all the services requested
Additional profile information
You can choose to provide additional information as part of your Homair Vacances profile (language spoken, your family, parent and professional situation).
Otherwise, you can choose to provide us with information when filling out a form, conducting a search, updating or adding information to your Homair Vacances Account, responding to surveys, posting on discussion boards, participating in promotion or use other features of https://www.homair.com website.
Why do we collect this data?
To give you a better user experience when you use the https://www.homair.com website.
When you use certain features of the https://www.homair.com website, we may collect information about your approximate or precise location, (by your IP address or the GPS of your mobile device). Most mobile devices allow you to control or disable the use of location services in applications from the device settings menu. Homair Vacances can also collect this information even if you are not using the application, if this connection is enabled in the settings or permissions of your device.
We collect information about your interactions with the https://www.homair.com website, such as your page or content visits, your search for stays, bookings you have made and other actions on the https://www.homair.com website.
Connection and device data
We automatically collect login and device information when you access and use the https://www.homair.com website, even if you have not created a Homair Vacances Account or are not logged in. This information includes, among others: information about how you used the https://www.homair.com website (including clicking on links to third party applications), IP address, dates and times of access, hardware data and computer software, device data, device usage data, unique identifiers, crash data, cookies, and pages that you have viewed or viewed before or after using our site.
Cookies and similar technologies
Why do we collect this data?
To comply with our legal obligations, to offer you a better user experience, to be able to provide you with all the requested services and to improve the functionalities of the https://www.homair.com website.
Homair Vacances may collect information, including personal information, provided by third parties about you while using the Homair Vacances website, or obtain information from other sources and combine it with the information we collect on the https://www.homair.com website. We do not control, supervise or respond to the way third parties providing your information process your personal data. In addition, any request for information concerning the disclosure of your personal information to our company must be addressed to these third parties.
Third party services
If you link, associate or connect your Homair Vacances Account to a Service provided by a third party (e.g. Google, Facebook), the service provided by the third party may send us information, such as information about your registration and your profile of the service in question. This information varies and is controlled by the third-party service or depends on the permissions that you have transmitted to this service through the privacy settings.
To the extent permitted by applicable law, we may receive additional information about you, such as demographic data from third-party service providers and / or partners, and combine it with the information we have about you. We may receive information about you and your activities on and off the https://www.homair.com website through partnerships, or about your experiences and interactions from our advertising partner networks.
We use, store and process information, including personal information about you, to build, understand, improve and develop the https://www.homair.com website, to create and maintain a more secure environment of trust, as well as to comply with our legal obligations.
Allow you to access and use the https://www.homair.com website.
Manage, protect, improve and optimise the https://www.homair.com site and experience, by carrying out analyses and studies, for example.
Provide a customer service.
Send you assistance-related or service-related messages, updates, security alerts, and account notifications.
If you give us the details of your contacts, we can process this information:
To personalise and adapt your experience (for example by making holiday suggestions or classifying search results), we do a profiling based on your interactions with the https://www.homair.com website, your search and booking history, your profile information and preferences, as well as other content you submit to the https://www.homair.com website.
Why do we process this data?
In order to protect the https://www.homair.com website and to comply with applicable laws
Why do we process this data?
To perform marketing activities to offer you products or services that may interest you.
You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications.
In line with Act 2014-344 of the 17th March 2014, a customer may request to block all telephone canvassing by signing up to the BLOCTEL list.
Customers may sign-up to the no telephone canvassing list for free by post or online:
When you have given your consent, we may share your information as described at the time of your consent. For example, when you authorize an application or website of a third party to access your Homair Vacances Account or when you participate in promotional activities conducted by Homair Vacances partners or third parties.
Homair Vacances may disclose your information to courts, governmental or law enforcement authorities or to authorized third parties, if required or permitted by law, or if such disclosure is reasonably deemed necessary:
Homair Vacances uses various third-party service providers to help us provide services related to the https://www.homair.com website. Service providers may be located within the European Economic Area ("EEA") or outside. Our service providers, in particular, are based in Europe.
For example, service providers can help us to:
To enable us or to help make available the https://www.homair.com website, we may share your information, including your personal information, within our group of companies (consisting of financial and non-financial entities), enjoying common property or joint control.
Where possible under applicable law, we may use certain limited personal information about you, such as your email address, to share it with social networking sites, such as Facebook or Google, to generate potential customers, drive traffic to our websites or otherwise promote our products and services or the https://www.homair.com website. These processing activities are used to undertake marketing activities to offer you products or services that may be of interest to you.
The social networking sites with which we may share your personal data are neither controlled nor monitored by Homair Vacances. Therefore, any questions about how your social networking site provider handles your personal data should be directed to that provider.
Please note that you can always ask Homair Vacances to stop processing your data for these direct marketing purposes by sending an e-mail to [email protected]
In the jurisdictions where Homair Vacances allows the collection and payment of the Tourist Tax, as described in the “Taxes” section of the Rental Terms and Conditions customers, to the extent permitted by applicable law, expressly authorise us, without notice, to disclose data and other information relating to Customers and their transactions, reservations and Tourist Taxes to the tax authorities concerned, including but not limited to, the Customer’s name, the dates and amounts of the transaction, the tax identification number (s), the amount of taxes collected (or owed) by the Customers to the campsites and the contact details.
We may review, browse or analyse your communications exchanged via the https://www.homair.com website for the purposes of risk assessment, compliance, investigation, product development, research and user support. In some cases, we may also browse, review, or analyse messages for the purposes of debugging, enhancing, and expanding our product offering. We use automated methods wherever possible. However, we may occasionally need to manually review some communications, as part of user support, or to evaluate and improve the functionality of these automated tools. We shall not review, browse, or analyse your communications for third-party marketing messages, and we shall not sell reviews or analyses of such communications.
The https://www.homair.com website may contain links to third-party services or websites, such as third-party integrations, trademark-sharing services, or third-party trademark services. Homair Vacances does not own or control these Third Party Partners and in your interactions with them, you may either provide information directly to the Third Party Partner or to Homair Vacances or both. These Third Party Partners may have their own rules regarding the collection, use and disclosure of information. We encourage you to read the privacy policies of other websites you visit.
You can access and update some of your information in your Account settings. You are responsible for keeping your personal information up-to-date.
You have the right to ask us to correct inaccurate or incomplete personal information about you (and that you cannot update yourself in your Homair Vacances Account).
In general, we keep your personal information as long as necessary for the execution of the agreement between you and us and to comply with our legal obligations. If you no longer wish us to use your information to provide you with the services of the https://www.homair.com website, you may ask us to delete your personal information and close your Homair Vacances Account. Please note that if you request the removal of your personal information:
If you have given your consent to the processing of your personal information by Homair Vacances, you may withdraw your consent at any time by changing the settings of your Account or by sending a message to Homair Vacancesspecifying the consent you wish to withdraw.
If your personal information is processed for direct marketing purposes, you may at any time ask Homair Vacances to stop processing your data for these direct marketing purposes by sending an e-mail to [email protected].
Aix-en-Provence RCS under the number 484 881 917, 570 Avenue du Club Hippique - The Derby - 13097 Aix-en-Provence cedex 02
By e-mail: [email protected]
Version dated 14/09/2020
Cookies are small text files which we use to comply with legal obligations, to enable you to use our services, to offer you a better user experience, to improve the functionalities of our media (websites/applications), to record your preferences, to collect information for statistical and/or advertising purposes.
Only cookies that are strictly necessary for the operation of our site can be stored on your device. We need your consent for other types of cookies. You can modify or withdraw your consent at any time by going to this space : Change your cookies preferences.
This cookies policy is valid for the domains/media (non-exhaustive list): homair.com, booking.homair.com...
The essential cookies help make our Website work (e.g. page to page navigation, access to secure areas, etc.). Our Website cannot function properly without these cookies. These Cookies do not require the User's prior information or consent to be placed and used.
Notably, these cookies enable the adaptation of our media to your display parameters (language, resolution, device, etc.) and the recording of information collected via forms that you complete. They also allow you to access your customer account as well as any other personal space, via your identifiers...
Download the complete list of these cookies (PDF file)
These cookies enable us to establish statistics on visits to our media, to analyse which pages are most popular or those which produce errors, to ask for your feedback on use of our services, to enable you to share content on social media, to establish your user profile so we can offer you more personalised editorial and advertising content.
Some of these cookies are placed and used without the need for your explicit consent, while others do require your agreement. You can modify your consent regarding cookies at any time.
Download the complete list of these cookies (PDF file)
You have several options when making your choice. Most importantly, we would like to draw your attention to the fact that the statement of your agreement or refusal on the subject of cookies by using any method listed below is also based on the use of a cookie.
We would also advise you to read our suppliers' privacy policies and cookie policies before making your choices.
Method 1: via our website
We offer you a space in which you can express your consent and modify it at any time. To access that space, please click here : Change your cookies preferences.
This space can also be accessed from the information banner displayed when you first visit the website, when your consent is received or renewed (every 12 months from the date of the first receipt of consent) or when we have no information about your consent.
This banner offers you a choice of 3 actions :
This method allows us to store your preferences in cookies with a name that begins with 'CM_'.
Method 2: via our suppliers' websites
You can state your consent or refusal with regard to the use of our suppliers' cookies by going directly to their websites.
In the tables listing our cookies, we provide you with a maximum number of links to pages where you can consult the policies applied and, sometimes, state your agreement or refusal.
Method 3: via your browser
You can configure your browser software so that cookies are subject to your approval for each new supplier, accepted automatically or rejected automatically. This configuration differs depending on each browser. It is usually described in the browser's help menu.
Remember that if you configure your browser not to accept any cookies, we will not know which consent you have given regarding our cookies and, as a result, we will ask you to define your consent again when you next visit.
Method 4: via youronlinechoices.com
You can go to the Youronlinechoices website to make your choice regarding "marketing" cookies offered by digital advertising professionals who are members of the EDAA (European Digital Advertising Alliance).